Privacy Policy

1. Introduction

Institute for Seer, LLC, doing business as i4Seer ("i4Seer," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our products (including the Tick sensor module), or access our cloud services (Twin API).

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide:

• Contact information (name, email address, phone number, company name)
• Account credentials for cloud services
• Payment and billing information
• Communications you send to us (support requests, feedback)
• Order and shipping information

2.2 Information Collected Automatically:

• Device identifiers (MAC address, device ID)
• Sensor readings and telemetry data transmitted to our cloud services
• Device logs, connection timestamps, and network metadata
• IP address and approximate geographic location
• Browser type, operating system, and device information
• Website usage data (pages visited, time spent, referring URLs)

2.3 Cookies and Tracking Technologies:

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. See Section 8 for details.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our products and services
• Process orders and deliver products
• Operate our cloud services and store your sensor data
• Respond to your inquiries and provide customer support
• Send transactional emails (order confirmations, service updates)
• Send marketing communications (with your consent)
• Analyze usage patterns to improve our offerings
• Detect, prevent, and address security issues and fraud
• Comply with legal obligations

4. Disclosure of Information

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (cloud hosting, payment processing, shipping, analytics)
• Business Partners: With your consent, for joint marketing or product offerings
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, safety, or that of others

We do not sell your personal information to third parties.

5. Data Storage and Security

5.1 Storage: Your data is stored on servers located in the United States, primarily using Microsoft Azure infrastructure. By using our services, you consent to the transfer and storage of your information in the United States.

5.2 Security: We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5.3 Retention: We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Sensor data in our cloud services is retained according to your account settings or until you delete it.

6. Your Data, Your Responsibility

IMPORTANT: You are solely responsible for the data you collect, store, and transmit using i4Seer products and services. This includes:

• Ensuring you have proper consent to collect data from individuals
• Complying with all applicable data protection laws and regulations
• Maintaining appropriate backups of your data
• Implementing appropriate security measures for your deployment

i4Seer is not responsible for the content, accuracy, legality, or appropriateness of data you collect or store using our products. You agree to indemnify and hold harmless i4Seer from any claims arising from your data collection practices.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at hello@i4seer.com. We will respond within 30 days.

8. Cookies and Tracking

8.1 Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and choices

8.2 Managing Cookies: You can control cookies through your browser settings. Disabling cookies may limit some website functionality. Your cookie consent choice is stored locally and can be changed by clearing your browser data.

9. Third-Party Services

Our services may integrate with or link to third-party services including:

• Microsoft Azure (cloud infrastructure)
• Payment processors
• Analytics providers
• Shipping carriers

These third parties have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Users

Our services are operated from the United States. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States where data protection laws may differ from your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

Institute for Seer, LLC (d/b/a i4Seer)
Email: hello@i4seer.com