Effective Date: December 1, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Institute for Seer, LLC, doing business as i4Seer ("i4Seer," "we," "us," or "our"). By accessing our website, purchasing our products (including the Tick sensor module), or using our services (including the Twin cloud API), you agree to be bound by these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR PRODUCTS OR SERVICES.
i4Seer provides:
To use certain services, you may need to create an account. You agree to:
You agree NOT to use our products or services to:
We reserve the right to suspend or terminate access for violations of these terms.
5.1 Your Data: You retain ownership of all data you collect, store, or transmit using our products and services ("Your Data"). You grant i4Seer a limited license to process Your Data solely to provide the services.
5.2 Your Responsibility: YOU ARE SOLELY RESPONSIBLE FOR:
5.3 No Liability for Your Data: i4Seer is NOT responsible for any loss, corruption, or unauthorized access to Your Data, regardless of cause. This includes but is not limited to service outages, security breaches, hardware failures, or acts of third parties.
6.1 Our IP: All intellectual property rights in our products, services, website, firmware, software, documentation, and trademarks belong to i4Seer. "Tick" and "i4Seer" are trademarks of Institute for Seer, LLC.
6.2 License: We grant you a limited, non-exclusive, non-transferable license to use our products and services in accordance with these Terms. This license does not include the right to modify, copy, distribute, or create derivative works.
6.3 Custom Work: Unless otherwise agreed in writing, custom firmware and software developed by i4Seer for clients remains the property of i4Seer, with a license granted to the client for their use.
If you submit feedback, suggestions, or other content to us, you grant i4Seer a perpetual, worldwide, royalty-free license to use, modify, and incorporate such content into our products and services without compensation or attribution.
8.1 Availability: We strive to maintain high availability of our cloud services but do not guarantee uninterrupted access. Services are provided on an "as available" basis.
8.2 Modifications: We may modify, suspend, or discontinue cloud services at any time with reasonable notice when possible.
8.3 Data Retention: Upon termination of your account, we may delete Your Data after a reasonable retention period. You are responsible for exporting data before termination.
9.1 Orders: All orders are subject to acceptance by i4Seer. We reserve the right to refuse or cancel orders.
9.2 Pricing: Prices are subject to change without notice. Shipping and taxes are additional unless otherwise stated.
9.3 Payment: Payment is due at the time of order unless other terms are agreed in writing.
10.1 Limited Warranty: Hardware products are warranted against manufacturing defects for one (1) year from the date of purchase.
10.2 Exclusions: This warranty does NOT cover:
10.3 Remedy: Our sole obligation is to repair or replace the defective product at our discretion.
EXCEPT FOR THE LIMITED HARDWARE WARRANTY ABOVE, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
WE DO NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
12.1 i4Seer SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:
12.2 MAXIMUM LIABILITY: IN NO EVENT SHALL i4SEER'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR PRODUCTS AND SERVICES EXCEED TEN DOLLARS ($10.00 USD).
12.3 These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if i4Seer has been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless i4Seer, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
Our products and services may integrate with or link to third-party services. We are not responsible for third-party services and disclaim all liability related to your use of them.
15.1 Monitoring: We may monitor usage of our services to ensure compliance with these Terms and to protect our systems.
15.2 Termination: We may suspend or terminate your access at any time for violation of these Terms or for any other reason at our sole discretion.
15.3 Effect of Termination: Upon termination, your license to use our services ends. Sections that by their nature should survive (including disclaimers, limitations of liability, and indemnification) will survive termination.
We may modify these Terms at any time by posting updated Terms on our website. Material changes will be noted with an updated effective date. Your continued use of our products and services after changes constitutes acceptance of the modified Terms.
17.1 Governing Law: These Terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to conflict of law principles.
17.2 Jurisdiction: Any disputes arising from these Terms shall be resolved exclusively in the state or federal courts located in Kentucky, and you consent to the personal jurisdiction of such courts.
17.3 Informal Resolution: Before filing any legal claim, you agree to attempt to resolve the dispute informally by contacting us at hello@i4seer.com.
18.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and i4Seer.
18.2 Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
18.3 No Waiver: Failure to enforce any right does not waive that right.
18.4 Assignment: You may not assign these Terms. i4Seer may assign these Terms without restriction.
18.5 Force Majeure: i4Seer is not liable for delays or failures due to circumstances beyond our reasonable control.
For questions about these Terms, contact us at:
Institute for Seer, LLC (d/b/a i4Seer)
Email: hello@i4seer.com